Consumer Protection Act, 2019
Act No. 35 of 2019 · in force from 20 July 2020 · 107 sections in 8 chapters. Every section below links to its verbatim text. Search it in plain words on AskBNS.
Chapter I: Preliminary
Chapter II: Consumer Protection Councils
- CP Act3 Central Consumer Protection Council
- CP Act4 Procedure for meetings of Central Council
- CP Act5 Objects of Central Council
- CP Act6 State Consumer Protection Councils
- CP Act7 Objects of State Council
- CP Act8 District Consumer Protection Council
- CP Act9 Objects of District Council
Chapter III: Central Consumer Protection Authority
- CP Act10 Establishment of Central Consumer Protection Authority
- CP Act11 Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- CP Act12 Vacancy, etc., not to invalidate proceedings of Central Authority
- CP Act13 Appointment of officers, experts, professionals and other employees of Central Authority
- CP Act14 Procedure of Central Authority
- CP Act15 Investigation Wing
- CP Act16 Power of District Collector
- CP Act17 Complaints to authorities
- CP Act18 Powers and functions of Central Authority
- CP Act19 Power of Central Authority to refer matter for investigation or to other Regulator
- CP Act20 Power of Central Authority to recall goods, etc
- CP Act21 Power of Central Authority to issue directions and penalties against false or misleading advertisements
- CP Act22 Search and seizure
- CP Act23 Designation of any statutory authority or body to function as Central Authority
- CP Act24 Appeal
- CP Act25 Grants by Central Government
- CP Act26 Accounts and audit
- CP Act27 Furnishing of annual reports, etc
Chapter IV: Consumer Disputes Redressal Commission
- CP Act28 Establishment of District Consumer Disputes Redressal Commission
- CP Act29 Qualifications, etc., of President and members of District Commission
- CP Act30 Salaries, allowances and other terms and conditions of service of President and members of District Commission
- CP Act31 Transitional provision
- CP Act32 Vacancy in office of member of District Commission
- CP Act33 Officers and other employees of District Commission
- CP Act34 Jurisdiction of District Commission
- CP Act35 Manner in which complaint shall be made
- CP Act36 Proceedings before District Commission
- CP Act37 Reference to mediation
- CP Act38 Procedure on admission of complaint
- CP Act39 Findings of District Commission
- CP Act40 Review by District Commission in certain cases
- CP Act41 Appeal against order of District Commission
- CP Act42 Establishment of State Consumer Disputes Redressal Commission
- CP Act43 Qualifications, etc., of President and members of State Commission
- CP Act44 Salaries, allowances and other terms and conditions of service of President and members of State Commission
- CP Act45 Transitional provision
- CP Act46 Officers and employees of State Commission
- CP Act47 Jurisdiction of State Commission
- CP Act48 Transfer of cases
- CP Act49 Procedure applicable to State Commission
- CP Act50 Review by State Commission in certain cases
- CP Act51 Appeal to National Commission
- CP Act52 Hearing of appeal
- CP Act53 Establishment of National Consumer Disputes Redressal Commission
- CP Act54 Composition of National Commission
- CP Act55 Qualifications, etc., of President and members of National Commission
- CP Act56 Transitional provision
- CP Act57 Other officers and employees of National Commission
- CP Act58 Jurisdiction of National Commission
- CP Act59 Procedure applicable to National Commission
- CP Act60 Review by National Commission in certain cases
- CP Act61 Power to set aside ex parte orders
- CP Act62 Transfer of cases
- CP Act63 Vacancy in office of President of National Commission
- CP Act64 Vacancies or defects in appointment not to invalidate orders
- CP Act65 Service of notice, etc
- CP Act66 Experts to assist National Commission or State Commission
- CP Act67 Appeal against order of National Commission
- CP Act68 Finality of orders
- CP Act69 Limitation period
- CP Act70 Administrative control
- CP Act71 Enforcement of orders of District Commission, State Commission and National Commission
- CP Act72 Penalty for non-compliance of order
- CP Act73 Appeal against order passed under section 72
Chapter V: Mediation
- CP Act74 Establishment of consumer mediation cell
- CP Act75 Empanelment of mediators
- CP Act76 Nomination of mediators from panel
- CP Act77 Duty of mediator to disclose certain facts
- CP Act78 Replacement of mediator in certain cases
- CP Act79 Procedure for mediation
- CP Act80 Settlement through mediation
- CP Act81 Recording settlement and passing of order
Chapter VI: Product Liability
- CP Act82 Application of Chapter
- CP Act83 Product liability action
- CP Act84 Liability of product manufacturer
- CP Act85 Liability of product service provider
- CP Act86 Liability of product sellers
- CP Act87 Exceptions to product liability action
Chapter VII: Offences and Penalties
- CP Act88 Penalty for non-compliance of direction of Central Authority
- CP Act89 Punishment for false or misleading advertisement
- CP Act90 Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
- CP Act91 Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
- CP Act92 Cognizance of offence by court
- CP Act93 Vexatious search
Chapter VIII: Miscellaneous
- CP Act94 Measures to prevent unfair trade practices in e-commerce, direct selling, etc
- CP Act95 Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
- CP Act96 Compounding of offences
- CP Act97 Manner of crediting penalty
- CP Act98 Protection of action taken in good faith
- CP Act99 Power to give directions by Central Government
- CP Act100 Act not in derogation of any other law
- CP Act101 Power of Central Government to make rules
- CP Act102 Power of State Government to make rules
- CP Act103 Power of National Commission to make regulations
- CP Act104 Power of Central Authority to make regulations
- CP Act105 Rules and regulations to be laid before each House of Parliament
- CP Act106 Power to Remove Difficulties
- CP Act107 Repeal and savings